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FAQ
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When can I expect my order?We usually ship out orders within 1-2 business days of receiving it. After that delivery depends on the shipping method selected at check-out.
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What if I am not satisfied with my order?Your satisfcation is our goal. If you are unhappy with your order please email customer service at orders@theprimepine.com and be sure to include your order number.
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Where is your store located?We are located in Lum, Michigan. Which is precisely between no and where. Seriously, Lum is a quant town near the thumb of Michigan. We currenlty have a retail space at Coulters Tree Farm.
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When is the physical store open?We are only open one weekend a month during the non-winter months. Normally we reopen in March. This year we are undertaking an extensive remodel so we are hoping to re-open in May. Join the mailing list to receive information about our dates for the 2019 season.
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Why are the items I received not exactly as the ones in the picture?These products are hand made by small businesses. Please allow for slight variations. Also note that colors often appear slightly different on a screen than in person. We do our best to showcase quality items from quality businesses.
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